BALDER’s Quality Policy stands on the following principles, in line with the firm’s mission and view:
To turn Quality into and basic element in the company’s culture, thereby involving all employees who may be part in the Quality System.
To manage that all employees identify and commit themselves with BALDER’s Quality Policy. In this particular, the Management will publish that policy and commits to the spreading thereof among the company’s employees, customers and suppliers.
To develop a participatory Quality Management, which makes the most of all firm members’ capabilities.
To permanently optimize the global business process in order to remove costs derived from bad quality and problems derived from poor management.
To define objectives in order to optimize the quality of the service.
To systematically measure the System effectiveness and efficiency, so that Quality Management is always supported and based in objective data.
To extend the scope of BALDER’s Quality Policy guidelines to all suppliers, cooperating therewith to establish systems that guarantee compliance with BALDER’s requisites.
To obtain the highest satisfaction possible from our clients, thereby rendering strategic and efficient services.
To assess the satisfaction level of clients and other interested parties, in connection with BALDER services and activities, by means of a systematic communication with them all.
To keep the clients’ confidence, having professional ethics as one of the most important values in our organization.
To develop a planned and continued education and information for all BALDER employees.
To permanently -not just punctually- innovate and improve the services BALDER renders.
To comply with the legal and statutory requirements applicable to BALDER, and any further requirements and specifications our clients may demand.
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